Last Updated: 2026
This Cookie Policy explains how INNsight.com, Inc. and its hotelier clients (each, a “Hotel”, collectively “INNsight”, “we”, “us”, or “our”) use cookies and similar tracking technologies when you visit a Hotel website powered by INNsight (the “Websites”). This policy applies to all guest-facing hotel websites, booking engines, and related online services operated or supported by INNsight.
In some cases, cookies may collect personal information, or information that becomes personal when combined with other data. Where this occurs, the applicable Privacy Policy of the Hotel and/or INNsight applies in addition to this Cookie Policy.
What Are Cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites function efficiently, enhance user experience, remember preferences, enable secure transactions, and provide reporting and analytics information.
Cookies set by the website owner (the Hotel or INNsight) are called first-party cookies. Cookies set by parties other than the website owner are called third‑party cookies. Third‑party cookies enable features such as analytics, advertising, chat support, social media sharing, translations, and currency conversion.
Why Do We Use Cookies?
We use first‑party and third‑party cookies for the following purposes:
- To ensure the Website functions properly
- To enable secure areas and booking functionality
- To remember user preferences and accessibility settings
- To analyze Website usage and performance
- To improve guest experience and services
- To deliver relevant advertising and remarketing (where permitted)
Where required by applicable law, we obtain your consent before placing non‑essential cookies.
Processing Purposes:
Information collected through cookies may be used for the following purposes:
Website Functionality: To enable core Website features such as navigation, reservations, secure logins, accessibility tools, and session management.
Analytics & Performance: To understand how visitors use the Website, monitor performance, generate aggregated reports, and improve usability and content.
Targeted Advertising & Remarketing: To display relevant travel‑related advertising (such as hotels, attractions, tours, dining, and experiences) on third‑party websites. Where required, cookies for advertising are only placed with your consent, which can be withdrawn at any time.
Market Research & Product Improvement: To conduct anonymous research, analyze trends, understand guest preferences, and enhance Website features and services. If you wish to opt out and no direct opt‑out mechanism is available, you may contact us at legal@innsight.com.
Data Sharing:
Third‑Party Service Providers: We may share data with trusted service providers who perform services on our behalf (e.g., analytics, chat support, advertising). We do not sell or rent personal data.
Legal & Regulatory Authorities: We may disclose personal data where required by law or where necessary to prevent fraud, security incidents, or unlawful activity.
Categories of Cookies We Use
Strictly Necessary (Essential) Cookies
These cookies are required for Website operation, secure access, reservations, session management, and accessibility features. Without them, the Website may not function properly.
Examples include:
- Session management cookies
- Security and authentication cookies
- Accessibility preference cookies (ADA tools)
How to refuse: These cookies cannot be disabled through our systems. You may block them via browser settings, but doing so may impact Website functionality.
Performance & Functionality Cookies
These cookies enhance functionality and usability, such as language translation, currency conversion, and live chat support.
Providers may include:
- Google Translate
- Google Currency APIs
- Tawk.to (chat support)
Analytics & Customization Cookies
These cookies help us understand Website usage and improve performance and guest experience.
Providers may include:
- Google Analytics
Analytics data is aggregated and does not directly identify individual users.
Advertising & Remarketing Cookies
These cookies are used to deliver relevant ads, limit ad repetition, measure campaign effectiveness, and retarget visitors.
Providers may include:
- Sojern
- AppNexus (Xandr)
- Tapad
- Google Advertising / DoubleClick
Social Media & Sharing Cookies
These cookies enable content sharing and interaction with social platforms.
Providers may include:
- AddThis
- ShareThis
Cookies Summary Table
Below are separate cookie tables for EU/UK visitors and US visitors to reflect different consent and regulatory requirements.
EU / UK Cookie Table (GDPR & ePrivacy)
For visitors from the European Union and United Kingdom, non-essential cookies are only placed after explicit consent via a cookie consent banner.
| Provider | Cookie Name(s) | Category | Consent Required | Purpose |
|---|---|---|---|---|
| innsight_ci_session, PHPSESSID, ci_session | Essential | No | Maintains secure session, booking flow, and application state | |
| Apache | Essential | No | Logs visitor IP address for security and legal compliance | |
| ADA accessibility cookies (ada*, readerView, enableKeyboardNav, etc.) | Essential | No | Stores accessibility preferences to ensure WCAG-compliant browsing | |
| googtrans | Functional | Yes | Saves language preference for translated content | |
| NID | Functional | Yes | Stores localization and currency preferences | |
| __tawkuuid, TawkConnectionTime, ss, __cfduid | Functional | Yes | Enables live chat support functionality | |
| _ga, gid, gat_gtag[ID], __utm* | Analytics | Yes | Analyzes website usage and performance in aggregate | |
| IDE, DSID, 1P_JAR, __sonar | Advertising | Yes | Delivers and measures targeted advertisements | |
| _ga, _gid, gid, apnid, cid, tapid, optimizely* , _mkto_trk | Advertising | Yes | Travel remarketing, attribution, and campaign optimization | |
| anj, uuid2 | Advertising | Yes | Programmatic advertising and retargeting | |
| Tapad | TapAd_TTD_SYNC, TapAd_DID, TapAd_TS | Advertising | Yes | Cross-device ad recognition |
| AddThis | loc, mus, na_tc, ouid, uid, uvc, __atuvc, _atuvs, km* | Social Media | Yes | Enables social sharing and engagement tracking |
| ShareThis | sharethis_cookie_test, __unam | Social Media | Yes | Tracks content sharing activity |
United States Cookie Table (CCPA / CPRA)
For visitors from the United States, cookies may be placed by default. Users have the right to opt out of the sale or sharing of their personal data and from targeted advertising, where applicable.
| Provider | Cookie Name(s) | Category | Opt-Out Available | Purpose |
|---|---|---|---|---|
| innsight_ci_session, PHPSESSID, ci_session | Essential | No | Maintains secure session, booking flow, and application state | |
| Apache | Essential | No | Logs visitor IP address for security and legal compliance | |
| ADA accessibility cookies (ada*, readerView, enableKeyboardNav, etc.) | Essential | No | Stores accessibility preferences to enhance usability | |
| googtrans | Functional | Yes | Saves language preference for translated content | |
| NID | Functional | Yes | Stores localization and currency preferences | |
| __tawkuuid, TawkConnectionTime, ss, __cfduid | Functional | Yes | Provides live chat support services | |
| _ga, gid, gat_gtag[ID], __utm* | Analytics | Yes | Website analytics and performance measurement | |
| IDE, DSID, 1P_JAR, __sonar | Advertising | Yes | Advertising delivery, frequency capping, and measurement | |
| _ga, _gid, gid, apnid, cid, tapid, optimizely*, _mkto_trk | Advertising | Yes | Targeted travel advertising and remarketing | |
| anj, uuid2 | Advertising | Yes | Programmatic advertising services | |
| Tapad | TapAd_TTD_SYNC, TapAd_DID, TapAd_TS | Advertising | Yes | Cross-device advertising recognition |
| AddThis | loc, mus, na_tc, ouid, uid, uvc, __atuvc, _atuvs, km* | Social Media | Yes | Social sharing and analytics |
| ShareThis | sharethis_cookie_test, __unam | Social Media | Yes | Social sharing tracking |
| Domain | Cookie Name | Category | Purpose |
|---|---|---|---|
| innsight_ci_session | Essential | Maintains user session, application state, and secure navigation | |
| PHPSESSID | Essential | Session identification and secure user authentication | |
| ci_session | Essential | Session data for booking flow and user management | |
| INNsight.com | Apache | Essential | Logs visitor IP address for security and legal compliance |
| INNsight.com | adaenablemonocromes | Essential | Stores accessibility preference for monochrome mode |
| INNsight.com | enableinvert | Essential | Stores accessibility preference for inverted colors |
| INNsight.com | adazoom | Essential | Stores zoom accessibility preference |
| INNsight.com | resizeText | Essential | Stores text resize accessibility preference |
| INNsight.com | adahighlightslinks | Essential | Enables highlighted links for accessibility |
| INNsight.com | adahighlightstitles | Essential | Enables highlighted titles / reader view |
| INNsight.com | adaenablesepia | Essential | Enables sepia color mode for accessibility |
| INNsight.com | adaenablehighcontrast | Essential | Enables high-contrast accessibility mode |
| INNsight.com | adaenableblackyellow | Essential | Enables WCAG-compliant contrast mode |
| INNsight.com | adaenablegrayscale | Essential | Enables grayscale accessibility mode |
| INNsight.com | adaenableboldfonts | Essential | Enables bold fonts for readability |
| INNsight.com | adaincreasezoom | Essential | Increases zoom preference |
| INNsight.com | adadecreasezoom | Essential | Decreases zoom preference |
| INNsight.com | adablackcursor | Essential | Enables black cursor preference |
| INNsight.com | adawhitecursor | Essential | Enables white cursor preference |
| INNsight.com | enabletoolbarslide | Essential | Enables accessibility toolbar |
| INNsight.com | disabletoolbar | Essential | Disables accessibility toolbar |
| INNsight.com | enabletooltip | Essential | Enables tooltips for accessibility |
| INNsight.com | readerView | Essential | Enables reader view mode |
| INNsight.com | enableKeyboardNav | Essential | Enables keyboard navigation support |
| googtrans | Functional | Saves language preference for translated content | |
| NID | Functional | Stores preferences for currency and localization | |
| Google Analytics | _ga | Analytics | Distinguishes unique users for analytics reporting |
| Google Analytics | *gid | Analytics | Identifies returning users |
| Google Analytics | gat_gtag*[ID] | Analytics | Throttles request rate and tracks visits |
| Google Analytics | __utma, __utmb, __utmc, __utmt, __utmz | Analytics | Tracks sessions, traffic sources, and user behavior |
| Google Ads / DoubleClick | IDE, DSID, 1P_JAR, __sonar | Advertising | Ad delivery, frequency capping, and campaign measurement |
| Tawk.to | __tawkuuid | Functional | Maintains chat session identifier |
| Tawk.to | TawkConnectionTime | Functional | Measures chat connection duration |
| Tawk.to | ss | Functional | Session support for live chat |
| Tawk.to | __cfduid | Functional | Security and performance optimization |
| Sojern | _ga, _gid, gid | Advertising | Travel remarketing and campaign analytics |
| Sojern | apnid, cid, tapid | Advertising | Targeted advertising and attribution |
| Sojern | optimizelySegments, optimizelyBuckets, optimizelyEndUserId | Advertising | Audience segmentation and optimization |
| Sojern | _mkto_trk | Advertising | Marketing attribution and engagement tracking |
| AppNexus (Xandr) | anj, uuid2 | Advertising | Programmatic advertising and retargeting |
| Tapad | TapAd_TTD_SYNC | Advertising | Cross-device ad matching |
| Tapad | TapAd_DID, TapAd_TS | Advertising | Mobile device recognition for ads |
| AddThis | loc, mus, na_tc, ouid, uid, uvc | Social Media | Enables social sharing and engagement tracking |
| AddThis | __atuvc, __atuvs | Social Media | Tracks social share usage |
| AddThis | km_ai, km_lv, km_vs, kvcd | Social Media | Measures content interaction |
| ShareThis | **sharethis_cookie_test** | Social Media | Tests cookie support |
| ShareThis | __unam | Social Media | Tracks sharing activity |
Other Tracking Technologies
We may use web beacons, pixels, and similar technologies to track Website usage, measure marketing effectiveness, and improve performance. These technologies often rely on cookies and may be impacted if cookies are disabled.
Flash Cookies / Local Storage
Some features may use local storage or similar technologies to store preferences. You can control these through your browser or device settings. Restricting them may affect Website functionality.
Do You Serve Targeted Advertising?
Yes, where permitted by law. Third parties may use cookies or pixels to deliver relevant ads based on your browsing behavior. This information does not directly identify you unless you choose to provide personal details.
How Can I Control Cookies?
You can control or withdraw consent for cookies by:
- Using the cookie consent banner (where available)
- Adjusting your browser settings to block or delete cookies
- Using third‑party opt‑out tools
Useful resources:
Please note that disabling cookies may limit Website functionality.
Data Retention
Session cookies expire when you close your browser. Persistent cookies remain for a defined period. We aim to limit cookie retention to no longer than necessary and generally not more than 12 months, unless legally required.
Your Privacy Rights
Depending on your location, you may have rights under applicable data protection laws (such as GDPR, CCPA/CPRA), including the right to access, delete, or object to certain processing. Please refer to the applicable Privacy Policy for details.
Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology, law, or our practices. Please review this page regularly for updates.
Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact:
INNsight.com, Inc.
2445 Ocean Avenue
San Francisco, CA 94127
United States
Email: legal@innsight.com